Customer Service

Return Policy
Au Jaq is devoted to our clients and you will love your cycle wear purchases. All Au Jaq outlet sales are final sales, and final sales are non-refundable.
Au Jaq deals in high volumes, but we pride ourselves in still offering you, our client, tremendous value apparel.

Au Jaq provides the most accurate sizing charts for our customers, as sizing for cycle wear is everything. Please use these charts to ensure your cycle wear is the right fit before you complete your order, as orders cannot be modified once they are in the system.


Please expect 2-4 weeks for the arrival of your purchases. All orders are processed within 24 hours and shipped within the next 24 hours.
Holiday and super-sales seasons may require a longer shipping period, as we ship in higher volumes during these times. Local customs may cause shipping delays in shipping – unfortunately this is out of our control.
Please double check that your order is correct before completing your purchase. Once your order is in the system, it cannot be modified or cancelled.

Tracking Service
Au Jaq’s easy tracking service for parcels is available by contacting us at:

Our Devotion to You
Au Jaq won’t sacrifice the quality of our client’s products. We do our utmost for our customers.